Terms and Conditions

Articles Supplied

All plaques and house signs are made to customers requirements specified and described by each individual customer by Stone House Signs. Every item is supplied to a written description and digital mockup of the text and number lay-out that will be agreed between Stone House Signs and the customer by e-mail or other communication in our shopping cart before an order is accepted for processing.

Prices

All our prices are calculated in GBP according to base plaque and options chosen by customer plus postage and packaging. All prices are subject to change and the current prices shown on this website will over rule any prices advertised anywhere else which are deemed to be out of date.

Lead Times & Delivery

The house signs shown on our site are individually made to order from Stone House Signs and we aim to despatch finished signs within 4 to 21 days of approval of the visual mock-up we send by email, but we cannot guarantee a delivery date unless requested specifically. Our lead times can vary a lot depending on the time of year or due to extra online orders or supplies from an individual quarry.

On all online orders we will contact you by e-mail or communication showing a mock-up layout drawing as well as a picture of a chosen stone for you to give the go-ahead before we actually make the sign.

Only when we have your approval on the proposed layout of the sign can we give you an estimated despatch date.

Refunds and Returns

You are always covered by UK distance selling legislation – If your order arrives damaged in transit, we will replace it free of charge or offer you a partial or full refund. Please contact us within seven working days of receipt of your order with details of the damage and email us an image of the damaged areas on the sign and keep ALL the original packaging.

The house signs are individually custom made for each customer. This means they are not covered for simple returns like other mail-order goods.

We are not liable to accept returns for any other reason than damaged or faulty goods.

Returns are made at the customers expense, although we may waive this responsibility in certain circumstances. If on inspection of a returned house sign it is not deemed to be damaged, we reserve the right to charge you for the house sign as they are individually made to order and cannot be re-stocked or re-sold.

Faulty Product

Any house sign supplied that does not meet the agreed specification will either be replaced free of charge or be subject to a full or partial refund of the purchase price. Please inform us by e-mail within 7 days of receipt stating clearly the reasons for rejection. Faulty product complaints need to be sent by email.

Guarantees

All our house signs carry a standard UK 12-month guarantee.

Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees) arising out of your use of this site or our products or products provided by a third party.

Privacy and Confidentiality

The information you provide us with will not be made available to any other third party.

Jurisdiction

These terms are subject to the laws of England and the jurisdiction of the English Courts.

Consumer Rights

None of the above terms and conditions affects your statutory consumer rights under UK law.

Stone House Signs